Speaker - October 2009

BEYOND BORDERS
Exploring cultures, countries and comfort zones

count, so contracts would tend to be lengthy and confusing. This yielded the expression “5-cent words and 25-cent words.” You should always try to avoid using a “25-cent word” when a “5-cent word”;will;suffice.;For;example,;don’t say “provide assistance to” when you can just say “help.”

Cross-Cultural Communications

There are plenty of things to keep in mind when traveling abroad. You should pack an electric- ity;converter;when;flying to Europe, get vaccinations before entering parts of Africa or Asia, and learn at least the basics about culture, business and etiquette of the country you are visiting so you don’t say or do anything offensive.

While it’s important to do your research before traveling to a new country, it’s equally important for speakers from the United States to learn how to communicate with clients, audiences and friends from foreign lands who may not be familiar with American customs, slang and confusing colloquial expressions.

Just a few months ago, I overheard a conversation between a native English-speaking computer wiz who solved a technical problem for a man from India, who was also very intelligent, but unfamiliar with American slang. When their;work;was;finished,;Ajar;said,

“Thank you” to his American counterpart and, in return, Brian said, “You bet!” Looking puzzled and offended, Ajar responded, “I don’t gamble, Brian! It’s against my religion.”

These tips will help you communicate effectively in any country.

Say It, Don’t Spray It

Speak clearly and slowly, but be aware that the way you talk and your body language may be misinterpreted as condescending to a foreign listener. Slow your tempo a bit, but keep your normal inflection;and;pace.;No;need;to;shout!

Remember, annoying is annoying in any language! No one wants to be confused, disrespected or yelled at. Take time to do the little things. They’ll make a big difference.

Show r-E-S-P-E-C-T

Respect languages, beliefs and traditions by asking about them. Be genuinely interested in what foreigners have to offer and embrace diversity.

Chez Raginiak is an award- winning speaker and the author of My Escape to Freedom and Learn English Without Teachers. He is the co-chair of the NSA Diversity Professional Expert Group. Visit www.1moment.us.

Learn a New Language At speaking engagements or social events, greet international groups with a phrase from their language. Others will notice and admire your effort. Besides, how hard is it to say “Danke” (Thank you) in German, “Jam-bo” (Hello) in Swahili or “Na zdrowie” (Cheers!) in Polish?