WHAT WOULD YOU DO?
Casting a reality check on real-world conundrums
A Tangled Web-inar
If the client never signed an
agreement about the rights
to the Webinar, I’d contact
the other divisions, thank
them for using the material and see how I could help
develop their leaders.
If, however, I had a signed
agreement stating my fee
was for one division only, I’d
write to the other divisions
and thank them for using my
material. I would also attach a
copy of the signed agreement,
include an invoice and copy
the existing client on the correspondence. If they pay all or
a negotiated sum—great. If
they refuse, I would drop it.
—Mike Podolinsky, CSP,
I would thank the
client for exposing
my ideas to so many
people in the ;rm, and
o;er to conduct in-per-son seminars that dive
deeper into the subject
Scott, Lexington, Mass.
In my agreement
with the client, this condition would be beyond
“the scope of work.” If
the client ignored that
stipulation in my agree-ment/contract, I would
reiterate the terms and
invoice the client for the
A client hired you to create a
Webinar for one division in his
firm. A few months later, you
learn it’s on the client’s company
intranet and used by many other
divisions. What would you do?
Be grateful and thank the client for circulating the
Webinar. Mention that if anyone inquires about you and
your topics, to feel free to pass on your contact information.
Consider it free advertising for your presentations and
resources. You have just created visibility and front of mind
with no investment.
First, I would express my
appreciation for the opportunity to serve and deliver
value to the division. Next,
I would reiterate our initial
conversations about this
excellent opportunity for
growing our partnership by
providing similar resources
to other areas in the organization. Then, I would remind
the client about our agreement that the Webinar was
designed for one specific
division, not company-wide
use, and suggest a modified agreement to reflect the
expanded Webinar availability and related support.
—LaFern K. Batie, MBA, SPHR,
—Marsha Petrie Sue, MBA, CSP, Scottsdale, Ariz.
What Would You Do? is a regular column that presents a real-life dilemma faced by professional speakers. NSA
members are encouraged to submit a dilemma for possible discussion in this column. Please submit dilemmas to
firstname.lastname@example.org. NSA reserves the right to edit submissions for length and style. All dilemmas will be anonymously attributed. Opinions expressed are those of the individual respondents, not NSA.