Casting a reality check on real-world conundrums
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I would heed my inner
voice(s) and disclose all of
my thoughts to the client.
If the client wants to move
forward with full knowledge
of my concerns, then we can
work together. Full disclosure
should continue throughout
the process of fulfilling the
needs of the client.
I would do exactly the
same as for every other client:
Determine their communication
needs, agree on the way to
work together, and exceed their
expectations in every respect. Of
course, I ‘d get a signed contract
in place first.
―Alan Stevens, FPSA, PSAE
You just landed a million-dollar client, but
you were unsure you can satisfy the client’s
needs because (among other reasons) the
time involved, the work load required, or
even your own personal internal voices.
What would you do?”
You act as the project
and use 40 percent of the fee
to hire some excellent staff
seminar leaders and consultants
who have the required
experience, expertise and
whom you’ve vetted to make
sure they’re a great cultural
fit with the client (even if you
personally would not be).
If such a contract allowed
consistency with my values
and lifestyle, great; if not, I
would turn it down. If money,
of any amount, would change
you, be very wary. One’s
integrity and soul should
never be for sale.
I would give the same service to this client as I would with my other
clients. The zeroes may change, but the service remains the same.
Bryn Mawr, Pa.
I would reach out and recruit some of my super-star colleagues I
have met through NSA and compile a team to provide the client with
the best possible service and solutions. I’d also probably “move in” with
the client for a bit, so I could truly understand who they are from all
angles—what makes them tick and what makes them laugh.
Ne w York, N. Y.
Traverse City, Mich.
I would look at
collaborating with a colleague.
A million-dollar client is a
dream that can turn into a
nightmare if you can’t deliver.
I would not compromise my
ethics for money.
What Would You Do? is a regular column
that presents a real-life dilemma faced
by professional speakers. NSA members
are encouraged to submit a dilemma
for possible discussion in this column.
Please submit dilemmas to email@example.com. NSA reserves the right to
edit submissions for length and style. All
dilemmas will be anonymously attributed. Opinions expressed are those of
the individual respondents, not NSA.
The first thing I would do is get the best financial advice
from my CPA on how to handle the windfall, and then I would
proceed as a professional speaker doing all that we do to
service and be of value … after I jump for joy.