Unplug and Relax
THERE’S AN APP FOR THAT
News and notes on the
art and business of speaking
Technologyisn’tallterrible. Some apps actually o;er a way to unplug. If you’re addicted to
your smartphone, don’t worry, you can
keep it with you while you unwind. Put
your phone on “do not disturb” and
try one of these apps to help you relax,
focus, or fall asleep faster:
HEADSPACE. Through short, guided
meditations, Headspace helps you clear
your mind and focus. This free app is
great for beginners. It offers 10-minute
“mind workouts” that challenge you to
let go of the stress in your life.
CALM. If you need a good night’s sleep in
a strange hotel room or before a big presentation, Calm can help. It o;ers various
sessions to help with sleep and focus, as
well as a meditation feature. While there
are a few free features, the app is mainly
PZIZZ. If you’re looking for help sleeping,
try Pzizz. It uses a combination of music,
guided meditation, and psychoacoustics
to create “dreamscapes.” You can personalize the amount of time you want to
sleep, ranging from a 10-minute power
nap to a 24-hour marathon sleep. Pzizz
also works o;ine to help you catch up on
sleep while in flight.
Save the Date
WIN TER CONFERENCE 2019
February 15-17, 2019 ¢ Renaissance Orlando at Sea World
Business has evolved. Technology has evolved. Has your
marketing evolved? It’s time to shape your future and
define your profit potential. Join us on this journey to
disrupt your thinking, monetize your efforts, expand your
reach, and increase your profits.
AND REALLY MEAN IT
HOW TO SAY
Sometimes things don’t go
exactly as you plan. When
you—or someone on your
team—makes a mistake
that affects a client, what
are some strategies for
saying sorry, saving face,
and even strengthening the
APOLOGIZE FIRST. Make
sure your apology stands
on its own before you
provide background on what
happened. Sometimes just
saying sorry is enough.
MAKE IT PERSONAL. If
possible, apologize face to
face. If you can’t make that
work, pick up the phone and
have a conversation. A letter
or email is a last resort. This
is not the time for texting.
ASK WHAT THEY WANT.
Don’t assume they want to
discuss every detail of what
went wrong. If they do, be
prepared and not defensive.
If they don’t, drop it. The
same is true for resolution.
Your idea of fixing the
problem may not be what will
make it right. Listen before
you offer options.
CLOSE THE LOOP. If
necessary, make an action
plan for any fixes needed on
your part as well as setting
up strategies to avoid repeat
problems. Then, move on.